Before buying tickets on StubHub

Update your shipping address at checkout on the 'Review & Buy' page

On the StubHub app:

  1. Tap the 'Ship to' address
  2. Choose your address from the list or tap 'New shipping address'
  3. Fill out the info

On a computer or mobile web browser:

  1. Under 'Delivery,' click 'Change address'
  2. Choose your address or enter a new one
  3. Click 'Done'

After buying tickets on StubHub

Guest users:

Registered users:

  1. Go to 'My tickets' then Orders
  2. Look at the delivery status to see if the tickets already shipped
  • Yes, the tickets are in-transit: Please contact usWe'll check if there's enough time to reroute your package to a different address.
  • No, the tickets didn't ship: If you're shipping them to a hotel or friend or family member's place, we recommend contacting them first so they can expect the delivery. Hotels may not hold packages long. Otherwise:
    1. Click 'Change delivery address'
    2. Select the address, or click 'Add a new address' and fill in the info