When you have active listings on StubHub (meaning your tickets haven't sold yet), you can update how you'll deliver the tickets if they sell.

On a computer

  1. Go to 'My tickets' then Listings
  2. Find the listing. Click 'Edit listing'
  3. Under 'Ticket type,' choose the way you'll deliver the tickets (remember, you can't make your own PDF files from paper ticket scans, photos, or copies)
  4. Click 'Save'

Did your tickets sell and the ticket type change? We recommend reading Sold tickets and need to change the delivery method. You may be able to change it in your StubHub account.